Delete your account and data
This page explains how to delete your MacTrak account and the data associated with it. You can do it yourself inside the app in under a minute, or ask us to do it by email if you no longer have the app installed. Deletion is permanent and cannot be undone.
1. Delete it yourself in the app
This is the fastest route and it takes effect immediately — no waiting, and no request for us to process.
- Open MacTrak and sign in.
- Go to the Settings tab.
- Tap Delete account & data.
- Type DELETE to confirm.
- Tap Delete account & all data.
If you want a copy of your logs first, use Settings → Export data before you delete. Once deletion runs, there is nothing left to export.
2. Request deletion by email
If you have uninstalled MacTrak or cannot sign in, email privacy@mactrak.io with the subject Delete my account and include the email address on the account.
Send the request from the email address on the account where you can — that is how we verify the request is yours. If you cannot, we may ask you for other information to confirm the account is yours before we delete it, and we will not delete an account we cannot verify.
We acknowledge requests within a few business days and complete verified deletions within 30 days. You do not need an account, a login, or a paid subscription to make this request, and we will not charge you for it or treat you differently for exercising the right.
3. What gets deleted
Deleting your account removes all of the following:
- Your MacTrak account and sign-in credentials.
- Every synced record tied to your account — food logs, custom foods, recipes, weight entries, goals, and app settings.
- Your profile photo, if you uploaded one.
- Your subscription status and your AI photo-analysis usage history.
- Any feedback you sent us from inside the app.
- All MacTrak data stored on the device you delete from.
Meal photos analyzed by AI are never stored by MacTrak. A photo you submit is sent to our AI provider for analysis and is not retained by us, so there is no stored photo to delete. This is described in the Privacy Policy.
If you use MacTrak without an account (local-only mode), the same Settings option erases every MacTrak record on the device. There is no server-side copy to delete, because nothing was ever synced.
4. What we keep, and for how long
Live account data is deleted immediately when you delete in the app, and on completion of a verified email request. Residual copies in routine encrypted backups are purged on their normal cycle, and in all cases your personal information is removed from our systems within 30 days.
We retain a limited set of records beyond that only where the law requires it — for example, transaction and tax records for a purchase you made. These records are kept for the period required by law, are not used to rebuild your account, and are not used to contact or profile you.
5. Cancelling a subscription
Deleting your MacTrak account does not cancel a paid subscription. Subscriptions are billed by Google Play or the Apple App Store, not by us, and only the store can cancel them. Cancel there first, then delete your account:
- Android: Google Play app → your profile icon → Payments & subscriptions → Subscriptions → MacTrak → Cancel subscription.
- iPhone or iPad: Settings → your name → Subscriptions → MacTrak → Cancel Subscription.
Refunds are handled by the store under its own policies. Cancelling stops future renewals; it does not by itself delete your MacTrak data.
6. Contact
TrakForge LLC (d/b/a MacTrak)
Privacy and deletion requests: privacy@mactrak.io
General support: support@mactrak.io
For the full picture of what MacTrak collects and why, see the Privacy Policy.